Verbally Communicating with Your Client

An essential aspect of caregiving is having the ability to communicate effectively with your client. With effective communication skills, you can provide your client with maximum support, creating a stronger bond within your relationship, as well as helping them live easier and more enjoyably. By using these communication techniques, you can learn how to effectively communicate with your client.


  • Talking to your client is only one aspect of communication. To communicate effectively through speaking, you should…
  • Establish eye contact
  • Use their name while speaking to them
  • Ask simple yes-or-no questions instead of open ended questions to avoid confusion
  • Never yell, instead focus on speaking concisely

Communicating with the Provincial Homecare office staff and your co-workers is very important as well. It is critical to maintain professionalism and to communicate in a respectful manner. Remember, the goal is to ensure high quality services that ensure the safety and well-being of our clients. We ALL share this goal!